Refund policy

We understand that returns may be necessary, and we strive to make the process as smooth as possible. Our return policy allows you to return items for a full refund within 30 days from the order date. To qualify for a refund, the product must be in its original factory packaging, unused, unopened, and include all original paperwork and accessories.

To initiate a return, please contact us at +8615915488782 or email us at uma@meloauto.com. Our team will guide you through the process and provide the necessary instructions.

Please note that customers are responsible for both outbound and return shipping fees, as well as any handling charges related to the return. Once we receive the returned item, we typically process refunds within 5-7 business days. However, shipping, handling, and related charges are non-refundable and will not be included in the refund amount.

If you receive a damaged or incorrect item, please contact us immediately. We will work with you to arrange a replacement or process a refund based on your preference and the specific situation. While we strive to ensure that every order is accurate and arrives in perfect condition, we are committed to resolving any issues promptly.

Certain exceptions to our refund policy may apply, especially in special circumstances. We recommend reviewing our full refund policy available on our website for detailed information. If you have any further questions or need assistance, our customer service team is always here to help.